Back

Support

You’re here. This page is for product questions, not crisis care.

How to reach us

For product questions or technical problems, email support@backapp.live. Please do not include phone numbers, health information, contact details, or other private information.

Prefer Instagram? Message us in Direct (@backapp.live). Please keep the same privacy care: do not share phone numbers, health details, or other private information in Direct.

Back does not use accounts, so there is no login to recover. Please do not include a phone number, a “my person” contact, or other private details in a report. Those stay on your device and we cannot see them.

If you need urgent help

Back is not an emergency service. If you think you may need urgent medical help, contact your local emergency service. In the app, Extra support can show a public emergency number for a country you choose, and it can open your phone app. Back does not place the call for you.

Back Plus and billing

Back Plus includes a 7-day trial on the annual plan when you are eligible, followed by a monthly or annual subscription to use the six Back tools. Emergency information, Extra Support and Call my person remain available without a subscription. For details, see Subscriptions or contact us through the channels above.

Privacy

What you save in Back stays on this device. Read the Privacy Policy.